Customer service in the water industry

Created 5 months ago, updated 9 days ago
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Target; 12,522 Actual; 11,804


Outcome; We understand our impact on the wider environment and act responsibly

Description; The total number of Guaranteed Standards of Service (GSS) events.

About the data

This is a summary table of all service commitment failures for the last 7 years, broken down by related service commitment failure (inadequate warning/failure to respond) and query type (billing/sewer flooding).


Target 12,522 figure is the average of the last 3 years of AMP5 (D21:F21 in attached table)

Actual 11,805 figure is the average of AMP6 reported figures (G21:J21 in attached table)