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call centre
  • Updated 17 days ago

    Customer Services contact enquiries

    DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLEInformation showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance F2F = Face-to-face (One Stop Centre) CC = Contact centre (Call centre/telephone) Please note Leeds City Council has recently changed systems to record this information.  As such, there are current difficulties in producing this report as has previously been the ...
  • Updated 3 months ago

    Online payments

    This dataset shows the actual number and value of payments received by Leeds City Council through online means and telephone calls. Heading meanings Internet: electronic payments made by customers via the council's internet pages (e-payments) IVR: payments made over the telephone where customers follow pre-recorded instructions and navigate by pressing relevant keys Browser: payments made over the telephone where the customer inte...