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call centre
  • Updated 7 days ago

    Online payments

    This dataset shows the actual number and value of payments received by Leeds City Council through online means and telephone calls. Heading meanings Internet: electronic payments made by customers via the council's internet pages (e-payments) IVR: payments made over the telephone where customers follow pre-recorded instructions and navigate by pressing relevant keys Browser: payments made over the telephone where the customer inte...
  • Updated 21 days ago

    Customer Services contact enquiries

    Information showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance F2F = Face-to-face (One Stop Centre) CC = Contact centre (Call centre/telephone)