AMP6 Performance commitments
Length of river improved (628 bytes)Apr 2018 – Mar 2019Outcome; We protect and improve the water environment
Description; The length of river (kilometres) in the Yorkshire Water region improved through our investments during 2015-2020.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target More than or equal to 440km of river by 2020 Result 39.61 km as of attached data publication, programme continues (see below)
Full report for our annual performance report here (https://www.yorkshirewater.com/media/2210/yorkshire-water-annual-performance-report-apr-2018-2019-updated-november-2019.pdf) was initially published in July 2019, updated in November 2019.
This is made up of; 100km from water service component and 340km from wastewater service component
About the data
We aim to publish a report on the total improvements by year end 2020, when the majority of the planned improvements are delivered. This is anticipated to equate to 356.96km from the wastewater component and 106.05km from the water component, giving a total of 463.01km against the 440km target.
At end of 2018/2019 there is zero cumulative river length to report for the waste water service component. We have completed a project at Clayton West which carries a river length of 3.4km but is part of a grouping of sites (with Lundwood, West Bretton and Bolton on Dearne). Grouped sites require all sites to be delivered before any river lengths can be reported. We aim to improve 356.96km of river for the waste water service component, which is higher than the performance commitment of target 340km. We aim to deliver this improvement in 2019/2020.
For the water service component, five projects (two fish passage, three flow) were signed off by the Environment Agency as complete in 2018/2019. These all contribute a cumulative total of 39.61km towards the target to improve 100km of river by the end of 2020. It is currently forecast that 66.44km of river improvements will be completed in year 5. This will bring about a total improvement of 106.05km which is higher than the performance commitment of target 100km.
An explanation of the performance commitment can be found here (https://www.yorkshirewater.com/media/1548/yorkshire-water-annual-performance-report-apr-2018-2019.pdf) on P97.
- Solutions delivered by working with others (7.21 kB)Apr 2018 – Mar 2019
Outcome; We protect and improve the water environment
Description; The number of solutions we deliver through working with multi-agencies, organisations or individuals, including discrete projects which have been delivered over this time period.
In addition, we form strategic, longer term partnerships such as our Common Cause partnership with the National Trust, or our Living with Water partnership with the EA, Hull and East Riding Councils, which aren't included here.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target More than or equal to 3 solutions Result 11
- Proportion of waste diverted from landfill (380 bytes)Apr 2018 – Mar 2019
Outcome; We understand our impact on the wider environment and act responsibly
Description; The amount of waste from all Yorkshire Water activities (office, operational or construction) that’s recycled or re-used as a % of total waste produced.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target 95% Result 99.6%
About the data
A summary of all waste generated and the proportion of landfill that is avoided.
- Wastewater quality stability and reliability factor (3.04 kB)Apr 2018 – Mar 2019
Outcome; We protect and improve the water environment
Description; An overall assessment of the long-term stability and reliability for waste water quality. It’s based on a series of measures which includes the number of waste water treatment works failing to meet compliance and reactive equipment failures.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target; Stable Actual; Stable
About the data
More information regarding this performance commitment can be found here (https://www.yorkshirewater.com/media/1548/yorkshire-water-annual-performance-report-apr-2018-2019.pdf)on page 221 and on rows 7-13 of page 214 for the data tables to which the data refers to.
Technical details specific to reference bandings
Reference and Upper Reference refer to the bandings that determine whether a performance commitment is improving, stable or deteriorating, with an overall assessment taken by way of a calculation of the sub-measures (rows 21-24 page 214 as detailed above). The first assessment is the overall status of the main S&R measure as either; Improving, Stable or Deteriorating. This assessment is reported annually with confirmation of the end of AMP position made in year four based on the year five forecast outturn position. Sub-measures will be judged as either Stable, Improving or Deteriorating depending on their position in relation to the reference levels set at PR14 and confirmed in Ofwats ‘FD[final determination] Outcome and ODI[outcome delivery incentives] base dataset’. The number of sub-measures’ categorisation will then be aggregated to confirm the overall assessment for the overall S&R measure.
To make sure that our assurance methods are robust, independent technical assurance is provided by Halcrow.
- Sewer network stability and reliability factor (1.91 kB)Apr 2018 – Mar 2019
Outcome; We take care of your wastewater and protect you and the environment from sewer flooding
Description; An overall assessment of the long-term stability and reliability for the waste water networks. It’s based on a series of measures which include sewer collapses, sewer blockages, properties flooded due to overloaded sewers and other causes, certain types of pollution incidents and reactive equipment failures.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target; Stable Actual; Stable
About the data
More information regarding this performance commitment can be found here (https://www.yorkshirewater.com/media/1548/yorkshire-water-annual-performance-report-apr-2018-2019.pdf)on page 219 and on rows 14-20 of page 214 for the data tables to which the data refers to.
Technical details specific to reference bandings
Reference and Upper Reference refer to the bandings that determine whether a performance commitment is improving, stable or deteriorating, with an overall assessment taken by way of a calculation of the sub-measures (rows 14-20 page 214 as detailed above). The first assessment is the overall status of the main S&R measure as either; Improving, Stable or Deteriorating. This assessment is reported annually with confirmation of the end of AMP position made in year four based on the year five forecast outturn position. Sub-measures will be judged as either Stable, Improving or Deteriorating depending on their position in relation to the reference levels set at PR14 and confirmed in Ofwats ‘FD[final determination] Outcome and ODI[outcome delivery incentives] base dataset’. The number of sub-measures’ categorisation will then be aggregated to confirm the overall assessment for the overall S&R measure.
To make sure that our assurance methods are robust, independent technical assurance is provided by Halcrow.
- Number of people who we help to pay their bill (1.11 kB)Apr 2018 – Mar 2019
Outcome; We keep your bills as low as possible
Description; The number of customers who are assisted to pay their bill. This includes, but isn’t limited to: Water Sure, Resolve and the Community Trust, plus customers who take up a water meter as a result of targeted advice following identification of an affordability issue.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target; Publish annually Actual; 31,606
About the data
A summary breakdown of the number of people we help to pay their bill against each of our financial support schemes.
The data captures any customer who has received financial support in the last 12 months.
A customer may qualify for more the one scheme within the 12 months therefore in order to not duplicate we only count this as one customer helped in the period.
- Cost of bad debt to customers (255 bytes)Apr 2018 – Mar 2019
Outcome; We keep your bills as low as possible
Description; The cost to bill paying customers to cover the cost of interest on revenue that’s not collected, debt written off and debt management costs, expressed as a % of the average annual bill.
Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target; Less than or equal to 3.16% Actual; 3.02%
About the data
The total cost of debt per customer as a % of the average household bill. In 2018/19, this was 3.02%
Proportion of energy use generated by renewable technology (14.84 kB)Apr 2018 – Mar 2020Outcome; We understand our impact on the wider environment and act responsibly
Description; The amount of energy (electricity) Yorkshire Water generates through renewable technology expressed as a % of total energy consumption.
2018/19 Link (https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf) Target; Greater than or equal to 12% Result; 11.3%
2019/20 Link (https://www.yorkshirewater.com/media/2579/our-performance-at-a-glance.pdf) Target; Greater than or equal to 12% Result; 14.6%