Customer satisfaction
Customer satisfaction Performance commitment
Outcome; We protect and improve the water environment
Description; Recreational visitor satisfaction
Recreational visitor satisfaction (1.82 kB)Apr 2018 – Mar 2019https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf
Target Annual visitor satisfaction survey to be completed Result Complete
Full report for our annual performance report here (https://www.yorkshirewater.com/media/2210/yorkshire-water-annual-performance-report-apr-2018-2019-updated-november-2019.pdf)was initially published in July 2019, updated in November 2019.
About the data
A summary table of responses based on the question of overall visitor satisfaction at the sites surveyed in 2018/19, broken down by categories such as age and accessibility.
Individual responses are not available in accordance with MRS guidelines (https://www.mrs.org.uk/standards/guidance).
An explanation of the performance commitment can be found here (https://www.yorkshirewater.com/media/1548/yorkshire-water-annual-performance-report-apr-2018-2019.pdf) on P94.