Customer service in the water industry
Yorkshire Water
1 file
Service commitment failures (1.99 kB)https://www.yorkshirewater.com/media/1806/yorkshire-water-our-performance-at-a-glance-july-2019.pdf
Target; 12,522 Actual; 11,804
Outcome; We understand our impact on the wider environment and act responsibly
Description; The total number of Guaranteed Standards of Service (GSS) events.
About the data
This is a summary table of all service commitment failures for the last 7 years, broken down by related service commitment failure (inadequate warning/failure to respond) and query type (billing/sewer flooding).
Target 12,522 figure is the average of the last 3 years of AMP5 (D21:F21 in attached table)
Actual 11,805 figure is the average of AMP6 reported figures (G21:J21 in attached table)